Return & Refund Policy

At PrestigePugHouse.com, our goal is to place every Pug puppy into a safe, loving, and permanent home. While we carefully raise our puppies with strong health standards and responsible care, we understand that unexpected situations can arise. This policy explains the conditions under which returns or refunds may be considered.Our priority is always the wellbeing of the puppy and fairness to both families and our program.

Refund Eligibility

A refund may be considered if a licensed veterinarian confirms a serious medical condition that differs from the official health documentation provided at the time of adoption.Eligible situations may include:

• A verified congenital condition
• A serious hereditary health issue affecting quality of life
• A medical concern present prior to placement but not previously identified

All refund requests must include written veterinary documentation for review.Approved refunds are typically processed within 3–5 business days after verification is completed.If a replacement puppy is requested instead of a refund, confirmation from two independent licensed veterinarians may be required.

Returns Within the First 90 Days

If, within 90 days of adoption, a family experiences unexpected circumstances that prevent them from continuing to care for their puppy, the puppy may be returned to Prestige Pug House for consideration of a refund.

Return eligibility depends on:

• Veterinary evaluation of the puppy’s health condition
• Confirmation that the puppy has received proper care
• Absence of injury, neglect, or environmental harm

If our veterinarian determines that improper care contributed to the puppy’s condition, a refund will not be issued.

Returns After 90 Days

After 90 days from the adoption date, refunds are no longer available for returns related to lifestyle changes, relocation, or personal circumstances.However, we strongly encourage families to contact us if assistance with responsible rehoming support is needed.Our commitment to our puppies continues beyond placement.

Transportation Responsibilities for Returns

For returns related to personal circumstances:

• The buyer is responsible for all transportation or return delivery expenses

If a medical concern is confirmed within 7 days of pickup or delivery:

• Prestige Pug House will coordinate and cover approved return transportation arrangements when applicable

Return & Refund Request Process

To request a return or refund review:

1. Submit a return request through our website contact form
2. Provide supporting veterinary documentation
3. Allow 24–48 hours for request review
4. Approved refunds are issued within 3–5 business days

Our team will guide you through each step of the process if assistance is needed.

Support & Assistance

If you have questions about this policy or need support after bringing your puppy home, we encourage you to contact Prestige Pug House directly through our website.We are always happy to help.

Our Commitment to Every Puppy

At Prestige Pug House, we take pride in raising healthy, well-socialized Pug puppies and carefully matching them with responsible families. Returns are extremely rare and typically occur only due to unexpected personal changes—not concerns related to puppy health or quality.Our mission remains simple: to ensure every puppy grows up in a secure, caring, and lifelong home filled with companionship and love